We understand that sometimes an order may need to be returned. In this event, or if an item does not arrive in perfect condition, we aim to make this process as easy as possible for you!
Check out the FAQs to read about our Returns Policy and feel free to contact us via (02) 8834 0334 or the submission form below if you have any further questions.
FREQUENTLY ASKED QUESTIONS
Despite our best efforts to pack all of our orders with care, they may experience a rough journey and arrive broken, or in less than perfect condition. If this occurs, please contact us as soon as possible so we can discuss a potential replacement or refund for you.
Please note that you may be asked to provide a photo of the damaged parcel and/or product for us to arrange a solution.
If an item is faulty, please contact us as soon as possible. In most cases, we will require the product to be returned to us, for which we will cover the cost of return shipping.
Once we receive the item back, our team will be able to inspect and test it. If deemed to be functional, it will be resent to you. If confirmed as faulty, a replacement or refund will be issued.
Of course! You may return any purchase that is unused, in original packaging and in a re-sellable condition, within 14 days of its delivery to you.
Such items must be returned at your own cost. Once they arrive back to us, we can arrange a store credit or exchange for you. Refunds will not be issued for change of mind. Please note that your original shipping charges will not be refunded or credited. If opting for an exchange, the replacement item/s will be shipped to you at no extra cost.
Please note that replacement items will not be reserved while we wait for your original purchase to be returned, and may go out of stock. To minimise this risk, or if you need your replacement item as soon as possible, we suggest purchasing it separately. We will then be able to issue a refund of the original product once it arrives to us.
Orders can be returned either in-store (during business hours) or posted to us. We are located at:
1-15 Millcroft Way
Beaumont Hills NSW 2155
If posting a return, please include your order number and any other relevant information in your return parcel, and ensure that the items are securely packed.
Postage labels through Australia Post may be generated (and paid for if required) by lodging your return through our Australia Post returns portal. Once labelled, these parcels can be dropped at any post office or post box.
Australia Post has restrictions regarding the maximum weight and length of parcels that can be sent through their service. If your order was sent to you through an alternative courier, Australia Post may not be able to handle the return shipping. Please contact us for further assistance.
If an item is returned due to change of mind or an incorrect size being purchased, original shipping charges will not be refunded or credited. If opting for an exchange, the replacement item/s will be shipped to you at no extra delivery cost, if it has a comparable shipping charge*.
If a faulty item is returned and a refund is agreed upon, the portion of your original shipping charge allocated to the faulty item will also be refunded*.
*Any refunded shipping charge is at our discretion. Please contact us prior to posting your return if you would like further information.
If you return a faulty item, your refund will be processed through your original payment gateway. For example, if PayPal is used to make the purchase, funds will be refunded back into the PayPal account that was used. If your order is returned in-store, the funds will still be refunded online via the original payment method.
We will endeavour to process your refund as soon as possible once your return arrives back to us. Returned funds may take up to 5 business days to clear.
Yes! If a purchase is made via Afterpay or ZipPay and we issue a refund, this will be deducted from the balance owing on that transaction. If you are receiving a refund greater than the balance still owing, the additional funds will be returned to the bank account linked to your Afterpay or ZipPay account.