In these Terms and Conditions, unless the context otherwise requires:
"Pet Lovers Member" means a person who is enrolled in the Pet Lovers Loyalty Program.
"Loyalty Program" means the scheme called Pet Lovers pursuant to which certain points are offered or made available to a Kellyville Pets Pet Lovers Members from time to time as a result of the purchase of products or services from Kellyville Pets.
1. These Terms and Conditions may be changed, amended or varied at any time by Kellyville Pets in its absolute discretion without giving a reason and without notice.
2. A Pet Lovers Member accepts these Terms and Conditions as amended from time to time and agrees to be bound by them. Membership in the Loyalty Program is subject to these Terms and Conditions as amended from time to time.
3. Any failure by a Pet Lovers Member to adhere to these Terms and Conditions may result in termination of a Pet Lovers Member's membership in the Loyalty Program and cancellation of accrued points.
4. Membership in the Loyalty Program is offered at the discretion of Kellyville Pets and Kellyville Pets has the right to accept or reject any applications for membership.
5. Kellyville Pets will use its reasonable endeavours to transmit notices and other material relevant to a Pet Lovers Club Member to advise him or her of various matters of interest including changes to the Loyalty Program. Kellyville Pets will not be liable for failure to do so.
6. Kellyville Pets will not be responsible for correspondence lost or delayed in the mail or via email. Each Pet Lovers Club Member is responsible for advising Kellyville Pets of any change of contact details or email address.
7. Notwithstanding the above, Kellyville Pets may inform, advise and notify Pet Lovers Club Members by any form of communication.
8. Kellyville Pets may terminate the Loyalty Program at any time. In the event of termination of the Loyalty Program, or cancellation of membership in the Loyalty Program, Kellyville Pets will notify Pet Lovers Members of such termination or cancellation. All accrued points must be redeemed within three (3) months of the date of termination or cancellation, whichever is the sooner.
9. Kellyville Pets will not be liable for any disruption to the Loyalty Program or any delay to or inability to provide any of the points caused by circumstances beyond the control of Kellyville Pets, including but not limited to strikes or industrial disputes, acts of God, flood, weather, aircraft unserviceability or unavailability, war or civil disturbance.
10. A copy of the current Kellyville Pets Club Membership Terms and Conditions (including our Privacy Policy) can be obtained online at www.kellyvillepets.com.au.
11. All Pet Lovers Club Members must be Australian residents.
Earning and Redeeming Points
12. Points are non-transferable and have no cash or monetary value.
13. For the purpose of calculating the value of individual purchases, Pet Lovers Rewards Points are displayed based on whole dollars paid inclusive of GST.
14. As proof of Membership you must be able to provide your own first name, last name, telephone number, postcode and email.
15. A Kellyville Pets Pet Lovers Member will be awarded one point for every dollar spent through the Kellyville Pets website. Points for this program will not be awarded for in-store purchases.
16. Points will also be awarded by completing other tasks (including, but not limited to):
- Sign up to the program (400 points)
- Follow Kellyville Pets on Facebook (20 points)
- Follow Kellyville Pets on Instagram (20 points)
- Enter your birthday (300 points awarded on your birthday)
- Sign up to the Kellyville Pets email list (20 points)
- Refer a friend (250 points)
17. When you accumulate 500 points you will receive an email notification stating you are entitled to a voucher to the value of $10.00. It may take up to two business days for this voucher to become active.
18. Kellyville Pets Pet Lovers Rewards Points are not transferable, and are not redeemable for currency..
19. When a Kellyville Pets Pet Lovers Member obtains a refund or reimbursement for charges previously incurred (for example, for returned goods or services), the points previously accrued for that purchase will be cancelled.Redemption of points must be claimed by the Kellyville Pets Pet Lovers Club Member personally.
General
22. Kellyville Pets is not responsible for errors resulting from computer hardware or software errors or failure, nor for fraud.
23. Kellyville Pets has the right to remove, subtract or cancel any Pet Lovers Member’s points at any time, without notice.
24. Any questions regarding Pet Lovers Loyalty Program should be referred to the store manager or via marketing@kellyvillepets.com.au.
25. The promoter of the Pet Lovers program is Petopia Pty Ltd T/as Kellyville Pets Pty Ltd (ABN: 61 558 219 910) which is also the owner of the scheme. Kellyville Pets Pty Ltd is located at PO BOX 6006, Rouse Hill Town Centre NSW 2153.
Dispute Resolution
26. Any alleged discrepancy in relation to earned points must be notified in writing by a Pet Lovers Member to Kellyville Pets, together with a legible copy of any relevant record of purchase (e.g. a tax invoice). Kellyville Pets will investigate such discrepancies but reserves the right to be the final arbiter in the event of any dispute. In case of dispute, the decision of Kellyville Pets shall be final and binding.
27. Kellyville Pets further reserves the right to adjust the points balance retrospectively in the event of incorrect entries whether due to Kellyville Pets' error or otherwise.
28. All questions or disputes regarding the eligibility for the Loyalty Program or the eligibility of points for accrual or redemption, or any other dispute which arises in connection with a Pet Lovers Club Member's participation in the Loyalty Program will be resolved by Kellyville Pets in its sole discretion.
